Role overview
What you'll be stepping into
To support the development and implementation of commercial strategies aimed at increasing revenue, improving customer satisfaction, expanding market share, and promoting efficient utilisation of Uganda Railways Corporation’s railway, marine and related transport services. 1. Business Development and Revenue Growth • Support implementation of commercial strategies, business plans and revenue enhancement initiatives. • Identify potential customers and market opportunities for freight, passenger and logistics services. • Conduct market research to understand customer needs, competitor activities and industry trends. • Support preparation of commercial proposals, bids, quotations and service agreements. • Develop and maintain relationships with key customers, cargo owners, logistics companies and other stakeholders. 2. Customer Relationship Management • Maintain effective communication with existing and potential customers. • Receive, analyse and respond to customer inquiries, complaints and feedback. • Monitor customer satisfaction and recommend improvements in service delivery. • Support customer engagement forums and commercial outreach activities. 3. Sales and Marketing Support • Promote URC services through marketing campaigns, exhibitions, stakeholder engagements and business meetings. • Prepare marketing materials, presentations and reports on commercial activities.
• Support implementation of customer acquisition and retention programmes.
• Monitor achievement of commercial targets.
4. Contract and Commercial Administration
• Assist in preparation, review and monitoring of commercial contracts and agreements.
• Maintain commercial records including customer databases, sales reports and revenue performance reports.
• Support compliance with commercial policies, procedures and contractual obligations.
• Monitor performance of commercial agreements and recommend corrective actions.
5. Data Analysis and Reporting
• Collect and analyse commercial data relating to freight volumes, passenger numbers, revenue and customer trends.
• Prepare periodic commercial performance reports.
• Provide information to support management decision-making.
• Track key performance indicators (KPIs) for commercial operations. KEY FUNCTIONS AND RESPONSIBILITIES 6. Stakeholder Coordination
• Liaise with internal departments including Operations, Finance, Engineering and Customer Service.
• Participate in meetings with government agencies, private sector partners and transport stakeholders.
• Support partnerships that enhance railway competitiveness and service delivery.
7. Compliance and Risk Management
• Ensure commercial activities comply with URC policies, procedures and relevant transport regulations.
• Identify commercial risks and recommend mitigation measures.
• Promote ethical business practices and accountability.
A. Academic Qualifications:
• A honour Bachelor’s Degree in any of the following: Commerce ,Business Administration, Marketing, Economics, Transport and Logistics Management, Supply Chain Management, Finance and Accounting, Statistics or related discipline from a recognised institution.
• A postgraduate qualification in Business Administration, Marketing, Transport Management, Logistics or related field is an added advantage. B. Experience:
• At least two (2) years of relevant experience in commercial operations, sales, marketing, business development, transport, logistics or customer relationship management. • Experience in the transport, railway, freight, logistics or public enterprise environment is an added advantage.For details about key outputs, key activities, person specifications and required qualifications for these jobs, visit Uganda Railways Corporation website at www.urc.go.ug
Application Procedure;
All suitable, qualified and interested candidates with the relevant qualifications and experience should send their application letters, curriculum vitae and copies of academic certificates, Transcripts, National Identity Card, appointment letters to the current ,together with one (1) recent passport photograph by email to Merge all your documents and send them in one attachment in word or PDF format not exceeding 2MBs.
How to apply