Role overview
What you'll be stepping into
Job Description
Provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of Affluent customers in order to grow market share and retain existing business.
Establish and build one-on-one relationship in the assigned portfolio by delivering the seamless expected level of service, specifically focusing on a proactive contact or calling strategy and program.
Ensure retention of existing clients in the assigned portfolio by strengthening and expanding relationships. Ensures effective query management and customer feedback.
Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within segment.
Ensures the implementation of the Personal Segment value proposition.Interact and build strong relationships with relevant stakeholders and business partners (e.g Credit, BCC, Wholesale etc.) in order to provide a seamless solution to the clients banking requirement
Acquire and retain quality business in line with the Customer Value Proposition, segment income specifications, acquisition targets and segment strategy to increase market share.
Ensures deep understanding of Customer’s demographics through regular interaction with client.
Ensure value add to customers while growing the bank profitability through financial advisory to clients, cross-selling with a focus on wealth creation and lending opportunities.
Qualifications
Bachelors degree in Business Studies or a related field from a recognized university
Atleast 5 years experience as a Business Banker or Relationship Manager with proven performance record
Exposure to customer service required with previous sales experience
Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures.
Experience in budgeting, forecasting, cost control and client financial analysis.
Experience in preparing and motivating Credit applications is essential.Exposure to customer service required. Previous sales experience
Good knowledge of Affluent Banking value proposition
Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
Additional Information
Behavioural Competencies:
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Establishing Rapport
Making Decisions
Providing Insights
Technical Competencies:
Effective business communication
Sales Planning and Reporting
Presentation Skills
Product Knowledge
Risk Awareness
Client Retention
How to apply