Role overview
What you'll be stepping into
Platinum Credit (U) Ltd is a leading regional microfinance company providing emergency loans to employed individuals across Africa.
The Branch Coordinator will be responsible for supervising and coordinating branch operations, ensuring the achievement of loan disbursement and portfolio quality targets while maintaining compliance with company policies, lending procedures, and internal controls.
Key Duties and Responsibilities
Supervise Team Leaders and Loans Officers to achieve branch disbursement and collection targets.
Drive daily market activation activities to generate leads and grow the SME loan portfolio.
Monitor team performance and promptly address performance gaps.
Ensure compliance with lending, appraisal, disbursement, monitoring, and recovery procedures.
Chair the Branch Loan Committee and ensure complete documentation and adherence to company policies.
Conduct field visits to support customer acquisition, loan appraisal, portfolio monitoring, and collections.
Monitor portfolio quality, arrears, and collections, ensuring timely recovery actions.
Train, coach, and develop Loans Officers in product knowledge, sales techniques, processes, and company policies.
Recruit, onboard, supervise, and manage the performance of Loans Officers.
Ensure effective branch operations, accurate reporting, quality customer service, and strong internal controls.
Identify opportunities for business growth, process improvement, and enhancement of portfolio quality.
Required Qualifications and Skills
A Bachelor’s Degree in a relevant field.
Good knowledge and understanding of Small and Medium Enterprise (SME) loans.
Computer literacy and proficiency in relevant computer applications.
Strong leadership and supervisory skills.
Excellent numerical and analytical abilities.
Strong interpersonal and communication skills.
Ability to work toward targets and effectively manage a field-based lending team.
How to apply