Role overview
What you'll be stepping into
The Senior Branch Manager will lead operations in one of Lapaire’s Optical Centers in Uganda. This is a key leadership role, responsible for branch performance and also for driving new growth strategies, strengthening B2B partnerships, and boosting B2C sales.
The Branch Manager will work closely with the Operations Manager and Area Managers, managing a team of Sales Representatives and an Eye Specialist (Optometrist or OCO).
Key Responsibilities
Know & Own the Business and serve its customers
Knowledgeable about products and their benefits, as well as about customers’ needs
Increase brand notoriety and awareness around clear sight to all potential customers
Drive the growth of sales, achieve and surpass sales targets
Engage in Business Development, gather market intelligence and insights
Lead and inspire a team
Build and train a solid and united team, by sharing knowledge and sales experience, foster a great culture, and drive sustainable business growth
Manage, motivate, inspire and support the team in their daily work, allocate tasks, lead meetings with them
Support the team to hit and surpass the targets - vision tests done, cash collected and net promoter score (customer satisfaction)
Manage Branch finances & stock
Keep finances up to date, recording all deposits & purchases
Ensure excellent stock management, loss & shrinkage prevention
Prepare finance reports to the management team
Maintain a clean & presentable shop
Candidate Profile
Diploma or Bachelor’s degree in Business, Commerce, or a related field.
Minimum 3–5 years’ proven experience in business, retail, or branch management.
Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.
Strong background in customer service and business operations.
Proficient in financial reporting, data analysis, and tools such as Excel.
Excellent communication, negotiation, and interpersonal skills.
Personal Attributes for Success
Strategic & Growth-Oriented: Able to spot opportunities and turn them into results.
Strong Leader & Motivator: Skilled at inspiring and managing people to perform at their best.
Accountable & Trustworthy: Integrity and responsibility guide your work.
Ambitious & Results-Driven: Always aiming higher, beyond just meeting targets.
Organized & Reliable: Run your branch with professionalism and structure.
Customer-Focused & Empathic: Able to connect with and serve diverse customers.
Negotiator: Comfortable building partnerships and driving win–win outcomes.
How to apply