Role overview
What you'll be stepping into
The Business Process Optimization Manager is responsible for optimizing the Bank’s business processes and ensuring that process outcomes are aligned with the organization’s strategic objectives.
Key Result Areas
Build and maintain a comprehensive repository of the Bank’s processes, Standard Operating Procedures (SOPs), and policies, ensuring that all changes are properly controlled, validated, and approved.
Assess the impact of changes, including system changes, system upgrades, and legislative amendments, on existing business processes, roles, and responsibilities.
Continuously identify and introduce new methodologies, tools, and innovative approaches that improve process performance, efficiency, profitability, and the Bank’s ability to achieve its strategic objectives.
Coordinate with cross-functional teams to identify business process requirements and develop process improvements.
Ensure effective communication and cascading of process documentation to relevant end users.
Ensure the integration of effective controls into various Bank processes that are recommended or developed.
Evaluate, design, implement, measure, monitor, and control business processes to ensure optimal performance and efficiency.
Monitor and measure process performance and identify opportunities for continuous improvement.
Qualifications and Experience
A Bachelor’s Degree in any Business or IT-related discipline from a recognized institution.
At least three (3) years of experience in process development within a banking environment.
Required Skills and Competencies
Strong communication and ability to communicate with impact.
Ability to drive continuous improvement and innovation.
Strong leadership and supervisory skills.
Excellent planning and organizational abilities.
Ability to understand data, analyse information, and generate practical solutions.
High level of computer literacy.
Strong business process analysis and optimization skills.
How to Apply
Interested candidates who meet the requirements should:
Download the employment application form from the Centenary Bank website.
Complete the application form and attach:
An application letter addressed to the General Manager – Human Resource.
An updated Curriculum Vitae.
Copies of academic credentials.
Relevant testimonials.
Contact details of three competent referees.
Submit the complete application by email to Talent_sourcing@centenarybank.co.ug.
Deadline: 5:00 PM, Thursday, 17 September 2026.
Address:
General Manager – Human Resource
Centenary Bank
Mapeera House, 3rd Floor
P.O. Box 1892
Kampala, Uganda
How to apply