Role overview
What you'll be stepping into
Deliver accurate and up-to-date information regarding programs.
Issue Resolution & Escalation
Troubleshoot service or technical issues calmly and efficiently.
Handle students’ complaints with empathy and professionalism, aiming for First Contact Resolution (FCR).
Escalate complex or unresolved issues to the appropriate team lead
Outbound Support & Follow-ups
Conduct outbound calls for customer follow-ups, satisfaction surveys, campaign outreach, or payment reminders as required.
Maintain timely communications to ensure customer concerns are fully addressed.
Data Entry & Documentation
Record detailed notes, call outcomes, and customer information accurately in the Customer Relationship Management (CRM) software.
Ensure data privacy and adhere to organizational compliance policies.
Requirements
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree or diploma in Communications, Business, or related fields preferred.
1–2 years of experience in a customer service, telecommunications, or call centre environment is highly desirable.
Proficiency with CRM systems and strong computer literacy skills
How to apply