Customer Care Consultant

1. KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

    

• Cross sell all bank products and services.

• Attend to customer’s queries whilst lodging them In ECRM

• Resolve and minimize number of customers complaints.

• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.

• Maintain proper documentation and custodianship of Blank forms. 

• Ensure 100% collection of revenues for services rendered.

• Rectify irregularities highlighted in the audit report in customer service area.

• Punctual and accurate submission of relevant reports.

• Ensure all relevant stationary is available to customers.

• Cleanliness of the banking hall.

• Any other duties assigned from time to time.

KNOWLEDGE AND EXPERTISE;

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Career development workshops

Job search coaching

Finance

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.

• Work experience as added advantage. At least 1year’s banking experience.

• Strong Customer service skills and thorough knowledge of banking products and services.

• Strong communications, and interpersonal skills and team player.

• Passion for Performance.

• Self – Drive, Flexibility, Focus and attention to detail.

• Open to New Ideas in a rapidly changing Business Environment and innovative.