Role overview
What you'll be stepping into
PRIMARY RESPONSIBILITIES:
Professional & courteous communication
Deliver excellent service with empathy
Meet performance & quality targets
Report insights & improve processes
Escalate issues for quick resolution
Stay punctual & maintain a positive attitude
KNOWLEDGE AND SKILLS REQUIREMENT
Business-related degree or equivalent
Strong communication & listening skills
Good typing & computer skills
Team player with a positive attitude
Calm under pressure
Flexible to work shifts (24/7, weekends & holidays)
How to apply