Role overview
What you'll be stepping into
Stanbic Bank Uganda is seeking an Executive Banker to manage and grow relationships with customers in the Executive Banking segment. The role involves providing personalised banking solutions, acquiring new customers, growing the customer portfolio, and delivering excellent relationship-based service while managing credit and operational risks.
Key Responsibilities
Acquire and onboard new Executive Banking customers and grow the customer portfolio.
Conduct financial needs analysis and recommend suitable banking products and services.
Cross-sell relevant products and identify opportunities for additional business.
Build and maintain strong, long-term customer relationships.
Educate customers on lending processes, credit requirements, account conduct, and banking services.
Support lending growth through responsible lending and effective credit management.
Proactively manage customer portfolios to increase revenue, deposits, advances, and overall profitability.
Handle customer enquiries and coordinate timely resolution of service issues.
Promote the Bank’s digital platforms and appropriate banking solutions.
Ensure compliance with customer acceptance, verification, banking procedures, and regulatory requirements.
Monitor portfolio performance, identify risks, and take appropriate action.
Work closely with internal stakeholders to deliver efficient customer service and business growth.
Technical Competencies
Consumer banking application and submission verification
Banking processes and procedures
Client acceptance and review
Customer understanding and relationship management
Consumer banking products and services
Transaction processing
Credit and lending processes
Qualifications & Experience
First Degree in Business Commerce, Business Administration, Finance, Economics, or a related field from a recognised institution.
3–4 years of experience in sales and customer relationship management.
Proven sales track record in the financial services or banking industry.
Knowledge of banking products, services, and digital banking platforms.
Strong communication, negotiation, analytical, and relationship-management skills.
Ability to drive profitability while maintaining strong customer relationships.
High level of integrity, professionalism, and customer focus.
How to apply