Role overview
What you'll be stepping into
Job Specific Qualifications Work Experience
A minimum of seven (7) years of experience in human resources management, administrative services or related area is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first level degree or higher. Experience in administration of a broad range of entitlements and benefits using Human Resources Systems Applications and Products (SAP) or Enterprise Resource Planning (ERP) software, e.g. Umoja or similar, is required. Experience in application of United Nations or similar international organization's Staff Rules and Regulations in an operational environment is required
Client Orientation - Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client. Education High school diploma or equivalent is required. Additional qualification or certification in human resources is desirable
mplementation of preventive measures through Personnel Action quality assurance reviews. • Assist in managing the Service Line as appropriate in the business processes related to payroll, leave, entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel. • Review the processes related to the on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities, as well as the installation and repatriation of recognized dependents. • Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and regulations, practice and procedures, and make recommendations through the Service Delivery Manager where necessary. • Administer end to end entitlements and benefits of International staff members in the RSCE in an efficient and timely manner(i.e., Personnel Administration of Contracts, Personnel • Administration of movements, Time Management and Separations)making proper recommendations where exception is required. • Provide guidance and advice to internal and external clients on Benefits an Entitlements, Staff Rules and Regulations and HR guidelines and promotes a collaborative and client oriented approach. • Review requests for entitlements and claims Handle non-routine and complex cases, undertaking if necessary research. • Assist the service line with the administration and certification on the processing of benefits and entitlements processes in compliance with the Rules and Financial framework. • Engage in comprehensive HR strategy including benefits and entitlements management. • Make inputs to the design and development of the delivery processes. • Review HR Administration of Benefits and Entitlements in UMOJA in line with the delegation of authority, maintain UMOJA entitlements and HR local contracts and administration roles. • Assist in the review and processing of data pertaining to conditions of service. • Reviews and resolve the queries escalated in iNeed UMOJA.
Org. Setting and Reporting The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management. For more information, please visit https://rsce.unmissions.org. These positions are located in the Quality Assurance and Business Intelligence Unit at the Regional Service Centre in Entebbe under the Deputy Director RSCE Section. The Human Resources Assistant reports to the Unit Supervisor. The incumbents at this level must complete a specialized Umoja HR Partner training course and certification for designation as UMOJA HR Partner
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