Role overview
What you'll be stepping into
Key Duties & Responsibilities:
a) Support to Head-ICT in the development & execution of an ICT strategy: Provides support in the drafting of the thematic focus areas of ICT in line with aspirations of the Company. Such may include, areas of ICT support in the design, development and Maintenance of ICT infrastructure. Also in areas of needs assessments and benchmarks, preparing technical specifications and evaluation. b) Enterprise Management System: Provides support the design, development and Maintenance of Enterprise Management Systems in the organization including
computer devices, Servers and Network infrastructure (appropriate & effective hardware and systems) to enable the provision of stable systems for the company. c) ICT reporting: Prepares and submits ICT related reports (generated from reliable MI) that will support/enable business decision making in meeting NHCCL’s strategic & operational goals. I.e. cost-benefit analysis reports, system/data integrity reports, uptime reports etc. d) Ensure Compliance: Ensures that all ICT operations requirements i.e. Governance, Risk, Audit and Compliance by strict adherence, implementation of all recommendations and closing out queries. e) Troubleshooting: Liaises directly with end users to clarify, analyze and resolve reported issues, delivering high standards of customer service. Also providing 1st level and 2nd level support to enhance availability of IT services both software and hardware failures including telephony, Local Area Networks and Wide Area Networks and other computer-related problems. f) ICT infrastructure: Liaises with external vendors, who provide maintenance and repair services and keep an up-to-date inventory of the work they do for the Company as per internal procedures and applicable service level agreements in place with such external service providers. g) ICT upgrades/Business continuity plans: Manages computer hardware and software maintenance in the company to facilitate sound business operations (business continuity) such as installations, upgrades, IT Asset tracking, repairs and preventive maintenance within the risk and compliance requirements. h) Disaster recovery plans: implements and enforces disaster recovery plans and IT security in the company based on industry best practices, managing the security and disaster recovery aspects of a database through planning for backup & recovery of all database information within the approved Business Continuity plan of NHCCL.
Minimum Qualifications and Experience:
a) Minimum of Bachelor’s degree in Information Technology, Computer Science or a closely related and relevant field. b) Possession of Certified ICT training such as CCNA, MCSA, CISSP, ITIL from a recognized Institution shall be an added advantage. c) At least 3 years’ working experience as an ICT Support and team leader, or in a similar position, in a large sector organization.
How to apply