Role overview
What you'll be stepping into
Job Summary: This internship opportunity is in the Operations Unit of the Regional Field Technology Service (RFTS) at the Regional Service Centre Entebbe (RSCE). The Intern will work under the supervision of the Chief of Unit.
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Key Duties and Responsibilities: The Intern will be responsible for the following duties:
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Job shadow in various units, including ICT operations, Project Management, Automation, Business Relationship Management (BRM), Administration, and Data Analytics.
Assist the ICT team in analysing workflow requirements and automating repetitive and manual tasks (using Power Automate or other workflow automation tools) to streamline business processes and improve efficiency.
Support end-users in troubleshooting and resolving application, device, and network issues.
Assist in creating comprehensive user documentation, including guides, to facilitate end-users’ understanding and efficient utilisation of ICT systems and applications.
Perform other duties as assigned by the supervisor.
Learning Objectives: The intern will be part of the larger ICT team and benefit from exposure to the United Nations Entebbe Campus network. This will help the intern gain insights into broader ICT strategies, projects, and initiatives within the Regional Service Centre, Entebbe (RSCE). Interns will also develop practical ICT support and service delivery skills and familiarise themselves with various technology tools and platforms.
Qualifications, Skills and Experience:
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Applicants must meet one of the following requirements: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher) in Computer Science, Information Technology, Business Information Technology, or other relevant academic fields; or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent) in Computer Science, Information Technology, Business Information Technology, or other relevant academic fields.
No working experience is required to apply for the United Nations Internship Programme.
Your training, education, advance course work or skills should benefit the United Nations during your internship.
Knowledge of drone operation, maintenance, and safety protocols is desirable.
Proficiency in Microsoft 365 Productivity suite and office equipment is desirable. Familiarity with Microsoft Power Platform, especially Power Apps and Power Automate is desirable.
Knowledge of structured cabling, microwave, satellite communications, and physical security and access control systems is desirable.
Knowledge of Information Technology Infrastructure Library (ITIL) and PRINCE2 methodologies is desirable. A Drone Pilot Certificate, compliant with KCAA regulations is desirable.
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English and French are the working languages of the United Nations Secretariat. For the advertised internship, fluency in English is required. Knowledge of French is desirable.
Competences
Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently
How to apply