Role overview
What you'll be stepping into
To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Government, Non-Governmental Organizations (NGOs), Development Partners, and Faith-Based Organizations (FBOs) sectors by developing sector-specific strategies, managing strategic accounts, expanding penetration of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for growing market share, increasing wallet penetration, and positioning MTN Mobile Money as the preferred digital financial services partner for public sector and development institutions.
Responsibilities
Main Job Functions:
Key Deliverables
1. Sector Strategy and Business Development
Develop and execute the Government, NGO and FBO sector strategy aligned to MTN Mobile Money's commercial objectives.
Identify emerging opportunities within Ministries, Departments and Agencies (MDAs), Local Governments, NGOs, UN agencies, development partners, donor-funded projects and Faith-Based Organizations.
Build and execute strategic account plans for key institutions.
Identify, qualify and acquire new high-value customers and strategic partnerships.
Position MTN Mobile Money solutions within public sector digital transformation and financial inclusion initiatives.
Deliver revenue, transaction value and profitability targets for the assigned portfolio.
Grow customer value through increased adoption of MTN Mobile Money products and services.
Expand share of wallet through cross-selling and upselling of MoMo:
Enterprise Collections
Enterprise Bulk Payments
Merchant Payments
API integrations
Loans & Savings solutions
Any new wallet solutions
2. Revenue Growth and Share of Wallet Expansion
Deliver revenue, transaction value and profitability targets for the assigned portfolio.
Grow customer value through increased adoption of MTN Mobile Money products and services.
Expand share of wallet through cross-selling and upselling of MoMo:
Enterprise Collections
Enterprise Bulk Payments
Merchant Payments
API integrations
Loans & Savings solutions
Any new wallet solutions
Identify new revenue streams across assigned institutions.
3. Customer Relationship Management, Retention and Advocacy
Develop executive-level relationships with Permanent Secretaries, Accounting Officers, Chief Finance Officers, Procurement Heads, Programme Directors, Development Partners and senior leadership within NGOs and FBOs.
Conduct regular business reviews with strategic customers.
Ensure high customer satisfaction and service excellence.
Drive customer retention through proactive account management.
Resolve customer issues through effective stakeholder coordination.
Promote customer advocacy and reference relationships.
Drive adoption of new MTN Mobile Money products across the assigned sector.
Identify opportunities for digital transformation through Mobile Money solutions.
Increase transaction volumes and product utilization.
Promote digital payment migration initiatives.
Support customer onboarding, training and change management.
Monitor customer usage and recommend strategies to improve adoption.
4. New Product Adoption and Portfolio Penetration
Drive adoption of new MTN Mobile Money products across the assigned sector.
Identify opportunities for digital transformation through Mobile Money solutions.
Increase transaction volumes and product utilization.
Promote digital payment migration initiatives.
Support customer onboarding, training and change management.
Monitor customer usage and recommend strategies to improve adoption.
5. Stakeholder and Ecosystem Management
Build strong relationships with:
Government Ministries
Regulatory agencies
Local Governments
Development Partners
NGOs
Faith-Based Organizations
Industry Associations
Collaborate with internal stakeholders including:
Product
Technology
Legal
Compliance
Risk
Customer Experience
Operations
Marketing
Support bid responses, RFPs and tender submissions.
Represent MTN Mobile Money at sector engagements, conferences and industry forums.
6. Sales Performance and People Leadership
Deliver assigned sales and commercial targets.
Maintain a healthy sales pipeline through disciplined opportunity management.
Accurately forecast sales performance.
Coach and mentor junior sales team members where applicable.
Promote a high-performance and customer-centric culture.
Ensure CRM accuracy and adherence to sales governance processes.
Revenue Growth
Transaction Value Growth
Gross Profit Achievement
New Revenue Generated
New Strategic Accounts Acquired
Portfolio Retention Rate
Share of Wallet Growth
Product Penetration
Customer Satisfaction (NPS/CSAT)
Sales Pipeline Coverage
Forecast Accuracy
Tender Success Rate
Key Performance Indicators (KPIs)
Revenue Growth
Transaction Value Growth
Gross Profit Achievement
New Revenue Generated
New Strategic Accounts Acquired
Portfolio Retention Rate
Share of Wallet Growth
Product Penetration
Customer Satisfaction (NPS/CSAT)
Sales Pipeline Coverage
Forecast Accuracy
Tender Success Rate
Qualifications
Education:
Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
A postgraduate qualification is an added advantage.
Minimum of 5–7 years' experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.
Experience managing customers within the Education, Health, ICT, Telecommunications, Financial Services or Media sectors.
Experience in Digital Financial Services, Telecommunications, ICT, Banking or Fintech is highly preferred.
Demonstrated success in enterprise solution selling and strategic account management.
Experience managing complex sales cycles and commercial negotiations.
Experience:
Competencies:
Strategic & Commercial Competencies
Strategic and Commercial Acumen
Business Development
Enterprise Sales Management
Key Account Planning
Revenue Growth Management
Consultative and Solution Selling
Opportunity and Pipeline Management
Negotiation and Influencing
Contract Management
Bid and Proposal Management
Strong understanding of payment ecosystems within Education, Health and Media sectors.
Knowledge of tuition, school fees, healthcare billing and digital collections.
Understanding of hospital and educational institution operating models.
Knowledge of media monetization, subscription, advertising and digital payment models.
Understanding of sector regulatory environments and digital transformation trends.
Digital Financial Services
Mobile Money Ecosystem
Enterprise Payments and Collections
Merchant Acquiring
API Integrations
CRM Systems (Salesforce or equivalent)
Pipeline Management
Sales Analytics
Financial Analysis
Presentation and Proposal Development
Results-Oriented
Customer-Centric
Strategic Thinking
Commercial Mindset
Relationship Building & Networking
Influencing & Negotiation
Accountability & Ownership
Collaboration & Teamwork
Resilience & Adaptability
Innovation & Continuous Improvement
Leadership & People Development
Integrity & Professionalism
Sector Knowledge
Strong understanding of payment ecosystems within Education, Health and Media sectors.
Knowledge of tuition, school fees, healthcare billing and digital collections.
Understanding of hospital and educational institution operating models.
Knowledge of media monetization, subscription, advertising and digital payment models.
Understanding of sector regulatory environments and digital transformation trends.
Technical Competencies
Digital Financial Services
Mobile Money Ecosystem
Enterprise Payments and Collections
Merchant Acquiring
API Integrations
CRM Systems (Salesforce or equivalent)
Pipeline Management
Sales Analytics
Financial Analysis
Presentation and Proposal Development
Behavioural Competencies
Results-Oriented
Customer-Centric
Strategic Thinking
Commercial Mindset
Relationship Building & Networking
Influencing & Negotiation
Accountability & Ownership
Collaboration & Teamwork
Resilience & Adaptability
Innovation & Continuous Improvement
Leadership & People Development
Integrity & Professionalism
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
How to apply