Role overview
What you'll be stepping into
JOB PURPOSE
To lead the development and execution of strategies for the acquisition, onboarding, enablement, and performance management of Super Agents, agents and merchants across the Bank’s fintech distribution network. § The role is responsible for driving the growth, efficiency, and sustainability of the agency network, ensuring delivery of reliable, accessible, and high-quality financial services to both bank and wallet customers.
KEY RESPONSIBILITIES /KEY DELIVERABLES
Strategy & Network Growth § Develop and execute strategies to expand the super-Agent, merchant, and agent network in line with business targets. § Identify high-potential markets and drive penetration across assigned regions with key locations. § Monitor industry trends and competitor activity to inform distribution strategy. Acquisition & Onboarding § Oversee super-Agent merchant & agent acquisition campaigns, activations, and partnerships. § Ensure effective and compliant onboarding processes across the network. § Drive branding and visibility initiatives to support network growth and uptake.
Training & Capability Building § Lead training of super-Agent merchants & agents on products, systems, and processes. § Provide continuous coaching to improve performance and service delivery by agents and merchants. Performance § Monitor performance metrics for the network and provide reports regularly to Management (onboarding numbers, activity rates, transaction volumes, revenue, float growth). § Analyse recruitment campaigns and strategies to measure effectiveness and generate insights to optimize agent and merchant productivity. § Implement initiatives to improve performance and profitability of the network. Operations & Service Delivery § Monitor service quality provided by agents, super agents and merchants to ensure they deliver reliable, high-quality services to customers. § Plan and oversee the implementation of field payment activities within the region ensuring. § Oversee resolution of escalated operational and system issues.
BUSINESS BEHAVIOURS § Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders. § Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank. § Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action. § Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED §
Bachelor’s degree in a business course or any related course Is required. § A minimum of 5 years’ experience in banking sales, fintech or telecom space with at least three years managing a team of salespeople. § Experience in sales or relationship management is desirable.
How to apply