Officer – Enterprise Networks

Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team.

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Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure

Key Accountabilities (Duties and Responsibilities):

Network Management.

• Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly.

• Configuration: Configure and maintain network devices, including routers, switches, and firewalls.

Security and Compliance

• Security Implementation: Implement and enforce network security protocols and measures to protect data integrity.

• Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards.

Documentation

• Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance.

• Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions.

Project Participation

• Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations.

• Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth.

Performance Reporting

• Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review.

• Analyze Metrics: Review network metrics to identify trends and areas for improvement.

People

Collaboration

• Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services.

• Vendor Management: Collaborate with vendors for network equipment procurement and support.

Support and Troubleshooting

• Technical Support: Provide technical support for network-related issues to internal users and teams.

• Troubleshooting: Diagnose and resolve connectivity issues and network failures.

Key Performance Measures

• System availability

• Reduction in downtime

• Internal communication/publications

• Regular internal customer feedback

• Liaison with vendors & business people

• Liaison with software suppliers

Reporting Relationships: jobs that report to this position directly and indirectly

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• Direct Reports – N/A

• Indirect Reports – Enterprise Applications Team, Business Applications Team, Digital Applications Team, Desktop Support Team

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• All IT Staff

• All other Departments

• Other bank staff (internal customers)

External

• Vendors (External)

Ideal Job Specifications

• Academic Qualifications: Bachelor’s Degree in Computer Science/Information Technology

• Be proactive and service/results oriented.

• Leadership Skills

• Good management, communication, and interpersonal skill.

Job Competencies

Technical Competencies

• Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.

• Risk Management: Possess skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions.

• Compliance and Regulatory Framework: Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST to ensure network security and regulatory adherence.

• Conceptual and Analytical Skills: Possess strong analytical thinking, problem-solving abilities, network design understanding, and capacity planning skills.

• Technology Skills: Expertise in network architecture, configuration of routers and switches, network security, troubleshooting tools, and performance monitoring.

Behavioural Competencies

• Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.

• Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity

• Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.

• Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.