Role overview
What you'll be stepping into
Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team.
Responsibilities or duties
Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure
Key Accountabilities (Duties and Responsibilities):
Network Management.
Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly.
Configuration: Configure and maintain network devices, including routers, switches, and firewalls.
Security and Compliance
Security Implementation: Implement and enforce network security protocols and measures to protect data integrity.
Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards.
Documentation
Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance.
Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions.
Project Participation
Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations.
Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth.
Performance Reporting
Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review.
Analyze Metrics: Review network metrics to identify trends and areas for improvement.
People
Collaboration
Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services.
Vendor Management: Collaborate with vendors for network equipment procurement and support.
Support and Troubleshooting
Technical Support: Provide technical support for network-related issues to internal users and teams.
Troubleshooting: Diagnose and resolve connectivity issues and network failures.
Key Performance Measures
System availability
Reduction in downtime
Internal communication/publications
Regular internal customer feedback
Liaison with vendors & business people
Liaison with software suppliers
How to apply
Application details
To apply for this position, please contact the employer directly. Make sure you have your CV, cover letter, and any required documents ready.