Role overview
What you'll be stepping into
The Relationship Manager – Employee Banking will be accountable for managing and sustaining a portfolio of schemes (companies and institutions) that have signed up for scheme banking and personal financing solutions for their employees. The role will ensure consistency, risk control, quality of service delivery, and turnaround time across the scheme’s portfolio.
Key Result Areas:
Portfolio Quality & Risk Management
Schemes Relationship Management
Act as the primary contact for assigned schemes.
Carry out promotional, loyalty, and public relations activities within the schemes.
Coordinate communication on service standards, pricing, relationship contacts, and product changes.
Business Growth and Portfolio Management
Work closely with the Employee Banking team, Branch Managers, Regional Managers, and Branch Business Supervisors to drive delivery of portfolio targets.
Support growth of the scheme’s portfolio through acquisition, retention, and cross-selling initiatives.
Loan Repayment and Portfolio Quality
Work with the Schemes Administration team to ensure timely invoicing and repayment of loans.
Follow up branches on non-repayment cases within the scheme’s portfolio.
Monitor portfolio performance and ensure adherence to risk and service standards.
Training and Capacity Building
Train and support the Employee Banking team on product offerings and requirements.
Ensure high quality credit files are prepared by the team.
Customer Service and Complaints Management
Manage customer complaints and ensure timely resolution with branches.
Maintain high levels of customer satisfaction and service delivery standards.
Stakeholder Engagement
Build and maintain strong relationships with internal and external stakeholders to add value to the scheme’s portfolio.
Engage key contacts within employer institutions to strengthen partnerships.
Product Development and Market Intelligence
Research, review, and recommend product or process improvements in line with customer needs and market trends.
Compliance and Risk Management
Ensure adherence to all credit policies, procedures, and service standards.
Support implementation of risk and control measures within the scheme’s portfolio.
Any Other Duties
Perform any other duties as may be assigned from time to time.
Minimum educational and technical competence requirements:
Bachelor’s degree in finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field.
Professional banking qualification or master’s degree is an added advantage.
Relevant practical training in Employee Banking product management.
Minimum of 3 years’ experience in a banking or similar environment, with exposure to Sales, Schemes, and Relationship Management.
Strong credit analysis skills and business acumen.
Candidates must have exposure to leading sales teams in the region.
How to apply