Role overview
What you'll be stepping into
MTN Uganda is seeking a Senior Analyst – Distribution & Channels to provide strategic and operational analytics, reporting, performance insights, and execution support for the MTN MoMo distribution ecosystem. The role focuses on enabling data-driven decision-making across agent operations, liquidity management, channel quality, rebalancing, compliance, customer experience, and commercial growth.
Key Responsibilities
The successful candidate will:
Develop and maintain daily, weekly, monthly, and ad hoc reports on channel performance.
Analyse agent performance, liquidity availability, transaction activity, commissions, and rebalancing performance.
Monitor Dealers, Super Agents, Trust Banks, Distributor Rebalancers, and other channel partners.
Identify liquidity gaps, underserved trading centres, agent float shortages, and opportunities for expansion.
Support field teams with actionable data, performance packs, watchlists, and intervention areas.
Track agent onboarding, KYC compliance, training, regularization, and mapping to rebalancing channels.
Prepare management reports highlighting operational risks, partner performance gaps, agent challenges, and recommended actions.
Work with Business Intelligence teams to automate dashboards and improve reporting quality.
Identify unusual transaction patterns, possible fraud indicators, process gaps, and operational control weaknesses.
Support business modelling, partner performance reviews, executive updates, strategy presentations, and performance reviews.
Ensure timely analysis to support commission payments to partners and distribution teams.
Qualifications
Applicants should have:
A Bachelor's degree in Commerce, Business Administration, Economics, Statistics, Finance, Information Technology, Business Computing, Data Analytics, or another relevant field.
Additional training in digital distribution, business intelligence, data analytics, channel management, financial services operations, or mobile money distribution is an added advantage.
Professional certification or practical exposure in reporting automation, data visualization, project management, or process improvement is also an advantage.
Experience Required
Candidates should possess:
At least 3–5 years of relevant experience in Mobile Money, Fintech, Telecom, FMCG distribution, Business Intelligence, Channel Operations, Data Analytics, or Commercial Reporting.
Experience in channel performance reporting, agent operations, liquidity management, partner management, sales operations, or distribution performance analysis.
Experience working with regional teams, Dealers, Super Agents, Banks, CDPs, Distributor Rebalancers, Agents, Merchants, or other distribution partners.
Experience preparing dashboards, management reports, executive updates, action trackers, and performance insights.
Strong knowledge of Mobile Money operations, agent lifecycle management, KYC, compliance, rebalancing, field execution, and customer service delivery.
Key Skills and Competencies
The ideal candidate should demonstrate:
Advanced analytical and problem-solving skills.
Strong Excel, Power BI, dashboard-building, and data visualization skills.
Ability to work with large datasets and translate them into practical business insights.
Knowledge of Mobile Money and distribution performance metrics.
Strong business modelling and performance evaluation skills.
Good understanding of agent onboarding, KYC, compliance, and operational processes.
Excellent presentation, business writing, communication, and stakeholder management skills.
High integrity, attention to detail, adaptability, and ability to work under pressure
How to apply