Senior Consultant - IN & VAS Operations.Technology

Main Job Functions:

• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT. 

• Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution

• Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested

• Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model

• Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms

• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface

• Manage, develop, and grow an efficient and functional team of application operations engineers

• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Education

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent

• Master’s degree in a relevant discipline will be an added advantage.

Work Experience            

• Minimum 7 years' experience in the area of specialization

• Experience managing a team of application operations staff

• Strong vendor management and follow up skills

• Experience in UNIX shell scripting/programming and database administration

• Experience in IN/VAS operations in medium or large telco

Skills / physical competencies:

• Results orientation

  • Committed to making a difference.

  • Credibility

  • Building collaborative relationships

  • Engaged management.

  • Development & empowering

  • Influencing, Leadership, Power

  • Sound judgment

  • Strategic planning

  • Risk-taking, Innovation