Senior Specialist - VAS Operations.Technology

Main Job Functions:

• The individual will act as a Second  level escalation point for faults on VAS platforms (SMSC, USSD).

• Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team.

• Troubleshoot and resolve faults related to SMS and USSD.

• Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners.

• Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem

• The individual will participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements.

• The individual will participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval.

• Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc)

Education

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent

• Master’s degree in a relevant discipline will be an added advantage.

Work Experience            

• Minimum 5 years' experience in the area of specialization

• Atleast 3 years of work experience in the Telecom Industry - within a Medium to Large Telco 

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• Atleast 3 year of experience in VAS platforms (planning /Operations) – SMSC, USSD, MCA, Voicemail, MSDP 

Skills / physical competencies:

• Results orientation

  • Committed to making a difference.

  • Credibility

  • Building collaborative relationships

  • Engaged management.

  • Development & empowering

  • Influencing, Leadership, Power

  • Excellent interpersonal skills

  • Excellent report writing

  • Can-do attitude