Role overview
What you'll be stepping into
Standard Chartered Bank is seeking a Specialist, Funds & Fiduciary Services Operations professional to support the effective delivery of Fund Services operations.
The role focuses on Fund Accounting, client onboarding, Net Asset Value (NAV) reporting, operational risk management, regulatory compliance and coordination between clients, Fund Managers and the Bank's Global Business Services (GBS) teams.
The successful candidate will contribute to improving Fund Services operations, strengthening controls and supporting the delivery of accurate and timely services to clients.
Key Responsibilities
Strategy
Support the delivery of the Group's business strategy by identifying opportunities to improve and develop Fund Services operations.
Build effective relationships with stakeholders within and outside the Bank while applying strong Fund Services knowledge and proactively managing operational risks.
Work collaboratively with management and relevant stakeholders to support new initiatives and business requirements.
Business
Apply strong Fund Accounting expertise and relevant industry knowledge to support the effective delivery of Fund Services.
Act as a key link between clients and Global Business Services (GBS) teams to ensure clear communication and effective coordination of Fund Services activities.
Work closely with internal teams and external stakeholders to support the timely and accurate delivery of daily Net Asset Value (NAV) reporting.
Fund Services Client Onboarding
Work with clients, Sales and Product teams to finalise onboarding documentation, including the Private Placement Memorandum (PPM), Fund Administration Services Agreement (FASA) and Service Level Memorandum (SLM).
Coordinate with Implementation and Sales teams to onboard new Fund Services clients.
Facilitate client onboarding onto SeCCure and Multifonds in collaboration with the relevant GBS hub.
Coordinate with Data Management and GBS teams on new fund setups and new instruments introduced into funds.
Fund Services Net Asset Value (NAV) Process
Coordinate the daily reporting of Fund Accounting and Transfer Agency transactions to the relevant GBS teams.
Support the timely delivery and accuracy of NAV reports.
Liaise with GBS teams to ensure timely processing of Transfer Agency (TA) transactions.
Coordinate with relevant Compliance teams on compliance monitoring and performance reporting.
Maintain effective communication between clients and GBS teams to support accurate and efficient service delivery.
People and Talent
Support continuous learning and development within the function.
Build effective working relationships with GBS teams and Risk and Control partners.
Maintain appropriate service expectations and regular engagement with stakeholders.
Demonstrate accountability, collaboration, teamwork and innovation in delivering responsibilities.
Promote effective communication across clients, internal stakeholders and GBS teams.
Risk Management and Governance
Regularly review Fund Services processes and identify opportunities to reduce manual workarounds through automation and improved ways of working.
Promote consistent best practices and continuously strengthen operational procedures.
Maintain a strong control environment and support the satisfactory closure of audit and Management Assurance Review requirements.
Ensure information required for audits is provided promptly.
Implement and track agreed actions arising from audit and review findings through to closure.
Maintain robust contingency arrangements for system or infrastructure disruptions, unexpected transaction volumes, resource challenges and service-provider disruptions.
Identify and address operational risks and process gaps that could result in operational losses.
Regularly review Departmental Operating Instructions (DOIs) and operational checklists and update them where required.
Ensure compliance with applicable Fund Services regulations.
Complete all mandatory Risk and Compliance training within the required timelines.
Proactively identify, escalate, mitigate and resolve Risk, Conduct and Compliance matters.
Regulatory and Business Conduct
Demonstrate exemplary conduct and uphold Standard Chartered's Values and Code of Conduct.
Take personal responsibility for maintaining high standards of ethics, regulatory compliance and business conduct.
Understand and comply with applicable laws, regulations, guidelines and internal requirements.
Identify, escalate and appropriately manage Risk, Conduct and Compliance matters in collaboration with relevant stakeholders.
Key Stakeholders
The role will involve working closely with:
Clients and Fund Managers
Auditors
Custodians
Securities Services Global Business Services (GBS) Hubs
Fund Services Product and Sales teams
Corporate and Investment Banking (CIB) Operations
Operational Risk and Compliance teams
Other Responsibilities
Embed Standard Chartered's Here for good brand promise and Values in day-to-day activities.
Perform other responsibilities assigned under Standard Chartered, country, business or functional policies and procedures.
Skills and Experience
Candidates should have:
Strong practical knowledge and experience in Fund Accounting, which is the primary experience requirement for this role.
Good understanding of Fund Services and the broader investment administration environment.
Strong communication and stakeholder management skills, particularly when coordinating between clients and GBS teams.
Ability to analyse information, apply relevant expertise and use technology effectively.
Strong attention to accuracy, service delivery and meeting client expectations.
Ability to collaborate effectively across multiple internal and external stakeholders.
Custody experience is advantageous but is not an essential requirement.
Qualifications and Experience
The provided requirements specify the following experience:
At least 5 years of experience in Investment Accounting.
2–5 years of experience in Investment Administration.
At least 2 years of experience in Trustee Operations or Collective Investment Scheme (CIS) pricing, including Net Asset Value (NAV) calculations.
At least 2 years of Collective Investment Scheme (CIS) Compliance experience.
Relevant Custody experience is advantageous.
How to apply