Role overview
What you'll be stepping into
Mission/ Core purpose of the Job
The Job Holder will be tasked with ensuring that partner queries are resolved or escalated at the first point of contact while updating the customer up to the point of resolution.
Main Job Functions:
To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
To escalate queries out of the job's control span to the respective departments
Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
Action or handle escalations as deemed appropriate
Utilise/ Initiate / Derive appropriate systems, data bases, processes, policies and procedures to support work
And execute any other duties that may be assigned through the reporting structure
Job Requirements (Education, Experience and Competencies)
Education:
A degree in a business-related field
Experience:
A minimum of two-year prior work experience in a service-oriented environment
Fluency in English.
Training:
Systems
Service Excellence
Aggressive Sales Skills
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
How to apply