Role overview
What you'll be stepping into
Who you are:
We are searching for a dynamic and experienced stationed field officer to Serve as Fido’s on-ground representative at a fixed booth or market location handling arrears, supporting walk-in repayments, and assisting in new customer onboarding.
Key Responsibilities
Maintain daily presence at assigned locations.
Assist walk-in customers with repayment guidance.
Recover overdue accounts within the assigned area.
Support onboarding of new customers (L0s) after sales rotation.
Maintain booth cleanliness, branding, and daily logs.
KPIs / Success Measures
Arrears cured from stationed location.
Number of successful walk-in repayments.
L0 onboarding conversions.
Customer satisfaction and retention.
Who you are
Qualifications / Experience
Diploma or certificate in Marketing, Collections, or Business.
Familiarity with local community or market.
Fluent in English and local language.
Smart personal presentation and integrity.
Competencies & Behavioral Traits
Customer relationship skills
Accountability and consistency
Community engagement ability
Professional presentation
How to apply
Application details
To apply for this position, please contact the employer directly. Make sure you have your CV, cover letter, and any required documents ready.