Volunteer Liaison

Specific Responsibilities: 

1. Volunteer Support & Mentorship

• Serve as a coach and mentor for Volunteers in project management and community-led development.

• Support Volunteer wellbeing, safety and security during their service. 

• Serve as a "coach" for Volunteers in Human-Centered Design to foster a "design thinking" culture at their sites.

• Conduct routine travel to all Volunteer sites to visit projects, provide field-based support, and engage with community stakeholders. 

• Work alongside with Training Officers to facilitate sessions during training sessions (PST, IST1&2, COS), and community-based training. 

1. Administration & Information Management

• Act as the primary point of contact for Volunteers regarding administrative matters. 

• Create and provide weekly, monthly, quarterly, and annual reports on Volunteer activity using country-level and global standards tools and templates.

• Work alongside M&E to maintain primary responsibility for entering, updating, and ensuring the accuracy of the Volunteer database.

• Maintain comprehensive records, archives, and official reports (site visits, activities and project reports). 

• Work closely with the Global Support Office staff to align on organisational goals. 

• Coordinate Volunteer Close of Service checklist, ensure that Checklist forms are signed by Volunteer, M&E, and Country/Deputy Country Director.

• Develop and maintain a database of approved and potential Volunteer sites in line with the organization’s site selection and Housing criteria.

• Lead the documentation and review process for community projects in coordination with the Country Office and Project Review Committee.

• Work alongside M&E team to track Volunteer activities and projects, including post-service follow-up for learning and sustainability. 

• Build and maintain community partnerships, including key stakeholders, institutions, and local CBOs, and keep accurate records.

1. Financial & Logistical Management

• Coordinate special activities such as Site Development, Volunteer Deployment, payments of  Living allowances, and Settling-in allowances and Readjustment allowances. 

• Support financial processes related to Volunteer activities and Volunteer Liaison activities in coordination with the Finance team.

• Assist with public relations, media opportunities, and other marketing events.

Desired qualifications and requirements:

• Bachelor’s degree (BAC + 3) in Administration, Finance, Community Development, or a related field.

• Minimum of 3–4 years of relevant professional experience in administrative and financial management, volunteer program support, or community development.

• At least one year of field experience, preferably in participatory community development.

• Demonstrated experience working in multicultural environments.

• Strong commitment to youth leadership, participatory community development, impact evaluation, transparency, accountability, and Human-Centered Design.

• Demonstrable understanding of country laws and government administrative systems.

• Highly detail-oriented, organized, and results-driven, with the ability to manage multiple projects simultaneously, meet tight deadlines and exercise a high level of resilience.  

• Proven ability to produce high-quality deliverables in a timely manner and perform effectively under pressure.

• Excellent judgment, discretion, and integrity, particularly in handling sensitive information.

• Professional demeanor and personal style that inspires trust and confidence.

• Strong cross-cultural sensitivity and ability to foster a productive team spirit.

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.

• Experience managing databases and administrative systems.

• Fluency in spoken and written English; working knowledge acceptable for francophone candidates

• Fluency in the primary local language(s) of the country of assignment.