Role overview
What you'll be stepping into
Digital Lending Operations Officer
Department: Products
Reports to: Manager – Digital Lending
Key Responsibilities
Conduct daily, weekly, and monthly reconciliation of digital lending transactions, repayments, settlements, and partner accounts.
Identify and resolve revenue leakages, billing discrepancies, and settlement variances.
Conduct product validation and testing for digital lending products and system enhancements.
Track portfolio performance, including PAR, NPLs, collection efficiency, recovery rates, disbursements, and revenue.
Prepare operational, financial, and management reports.
Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners.
Support UAT, product launches, and post-implementation reviews.
Monitor partner performance against agreed KPIs.
Maintain accurate records for audits and regulatory reviews.
Identify opportunities for automation and process improvement.
Support recovery activities and initiatives to improve collections.
Requirements
Bachelor’s Degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field.
At least 3 years’ experience in banking or fintech.
Strong reconciliation and revenue-assurance experience.
Advanced Excel skills, including Pivot Tables, Power Query, and dashboard reporting.
Experience in digital lending, fintech, mobile money, or banking operations.
Knowledge of loan management systems, payment integrations, and partner settlements.
Strong analytical, problem-solving, and attention-to-detail skills.
How to apply