Role overview
What you'll be stepping into
The IT Officer will provide technical support and help maintain the organisation’s information technology systems to ensure reliable service delivery across project offices, field locations and supported health facilities.
The successful candidate will support computer hardware and software, network infrastructure, cybersecurity, data management and IT-related project activities. The role also involves assisting staff with technical challenges, maintaining IT records and ensuring that technology resources are properly managed.
Key Duties and Responsibilities
1. Technical Support and User Assistance
Resolve software problems and assist users experiencing technical difficulties.
Provide support for complex software configurations, hardware malfunctions and other issues that cannot be resolved by users independently.
Guide project and field-based staff on established IT policies, procedures and available services.
Provide training and technical support for project-related software.
2. System Monitoring and Maintenance
Monitor the performance of computer systems and networks.
Perform routine maintenance, software updates, security patches and other system improvements.
Install and configure software on computers and other IT equipment.
Support software deployments and troubleshoot application-related problems.
3. Cybersecurity and Data Management
Manage firewall settings and implement appropriate security policies.
Monitor security incidents and support timely responses to identified threats.
Back up and restore data when required.
Protect data integrity, confidentiality and security across IT systems.
4. Hardware Maintenance and Repairs
Diagnose and repair problems affecting computers, printers and other IT peripherals.
Install and configure new hardware, including computers, servers and networking equipment.
Maintain IT equipment in good working condition.
Ensure that hardware and software resources are properly installed and configured.
5. Network and Site Support
Manage internet connectivity and network systems at project sites and supported facilities.
Provide laboratory IT support.
Install and maintain network cables and related infrastructure.
Troubleshoot connectivity problems that cannot be resolved remotely.
6. IT Project Coordination and Facility Support
Coordinate IT requirements for project activities and monitor progress against agreed milestones.
Support the implementation of IT-related projects and ensure that required technical assistance is provided.
Verify and process bills for supported facilities, field staff and office staff, as assigned.
Plan and budget for the procurement of IT equipment, software licences and other technology resources.
7. Documentation, Reporting and Inventory
Maintain accurate IT documentation and equipment inventories.
Prepare reports on IT performance, technical incidents and related activities.
Support the effective tracking and management of IT resources.
Perform other duties assigned by the supervisor from time to time.
Qualifications, Knowledge and Experience
Applicants should meet the following requirements:
A Bachelor’s degree in Information Technology or a related field from a recognised institution.
Training in computer operations or experience working with multiple operating systems is preferred.
Excellent knowledge of computer hardware maintenance and repairs.
At least three years of IT work experience in a non-governmental organisation (NGO).
Experience working on a United States Government-funded project is an added advantage.
Excellent oral and written communication skills.
Ability to prioritise tasks, manage multiple responsibilities and work effectively both independently and collaboratively.
Strong interpersonal skills.
Skills and Competencies for the Role
A suitable candidate should demonstrate:
Technical problem-solving: Ability to diagnose and resolve hardware, software and network problems.
Cybersecurity awareness: Understanding of IT security practices, firewall management and data protection.
Organisation: Ability to maintain accurate records, manage IT inventories and prioritise competing tasks.
Communication: Ability to explain technical issues and solutions clearly to colleagues with different levels of IT knowledge.
Teamwork: Willingness to collaborate with project teams, field staff and healthcare facility personnel.
Planning and budgeting: Ability to support IT procurement planning and manage technology resources responsibly.
How to apply