Role overview
What you'll be stepping into
JOB PURPOSE: Reporting to the Manager – Know Your Customer, the role holder will be responsible for leading and coordinating KYC operations for the Commercial and Corporate & Institutional Banking (CIB) segments, ensuring timely, accurate, and fully compliant customer due‑diligence processes in accordance with regulatory requirements (BoU, FIA) and internal AML/CFT/KYC policies.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
Oversee end‑to‑end execution of KYC activities for Commercial & CIB customers, including onboarding verification, periodic reviews, event‑triggered reviews, and remediation exercises.
Ensure all customer files meet regulatory expectations.
Maintain high levels of accuracy, completeness, and documentation quality across all KYC outputs.
Implement and enforce internal AML/CFT and KYC policies in line with regulatory frameworks.
Identify, escalate, and manage potential financial crime risks, suspicious patterns, or gaps detected during KYC processing.
Ensure timely resolution of audit issues (internal, external, and BoU/FIA).
Serve as the operational liaison between KYC Operations, Branch Operations, Compliance, Relationship Managers, and regulators.
Provide guidance, clarification, and expert KYC interpretation to frontline teams.
Support Commercial & CIB RMs with KYC requirements to ensure efficient customer onboarding and timely reviews.
Coordinate and supervise a team of KYC Analysts.
Conduct coaching, workload allocation, and on‑the‑job training to build specialist KYC capability within the team.
Identify workflow bottlenecks and recommend improvements.
Contribute to development and updating of KYC processes, SOPs, and operational guidelines.
Produce timely KYC operational reports (e.g., workload dashboards, aging reports, compliance exceptions).
Support data cleanup, migration, or remediation initiatives for Commercial and CIB customers.
Ensure all KYC activities meet agreed SLAs.
Respond promptly to stakeholder queries to support a seamless customer experience.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
University Bachelor’s Degree.
Training in various areas of Operations: – i.e. KYC, CFT & AML Compliance.
Atleast 4 years banking experience. Experience in Branch Operations is an added advantage.
Demonstrate a high degree of accuracy, attention to detail, quality and deadlines.
Thorough understanding of Bank procedures, policies and regulatory AML/KYC requirements.
Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
The ability to identify and engage with all the key stake holders in the organization.
Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
General awareness of risk management practices.
High level of integrity and ethical standards.
Excellent interpersonal skills.
Decision Making abilities.
Good communication skills.
Exceptionally organised.
Adopting Practical Approaches.
High levels of accuracy and speed.
How to apply