National Key Accounts Manager

• Provide end to end management of commercial relationships with major supermarket chains, wholesalers, and institutional buyers across Uganda.

• Drive revenue tracking, customer satisfaction, and commercial target delivery while ensuring operational coordination across internal supply, quality, and logistics functions.

Key Duties & Responsibilities

• Manage commercial relationships and business terms with key supermarket chains, wholesalers, and institutional buyers.

• Translate commercial targets and customer orders into prioritized daily and weekly operational schedules.

• Supervise the accounts team by setting clear work expectations, allocating duties, and monitoring task execution.

• Resolve customer escalations, stock shortages, service failures, and quality deviations quickly while safeguarding product integrity.

• Ensure strict adherence to approved commercial procedures, authorization limits, stock controls, and safety standards without resorting to informal workarounds.

• Coordinate cross functionally with production, warehouse, and dispatch teams to prevent order fulfillment delays and downstream bottlenecks.

• Maintain accurate, traceable, and up to date customer records, trade agreements, performance trackers, and reporting documents.

• Monitor sales metrics, account profitability, and operational performance to implement continuous improvements in service and cost management.

Skills

• Key account negotiation and commercial relationship management

• Trade marketing and revenue tracking

• Customer relationship management systems and digital record keeping

• Operational planning, problem solving, and cross functional coordination

• Team supervision, performance coaching, and operational discipline

Education Qualifications & Experience

Education Qualifications

• Bachelor’s Degree, Higher Diploma, or Ordinary Diploma in Commerce, Marketing, Business Administration, Operations Management, Supply Chain, Procurement and Logistics, Accounting, or a closely related discipline.

• Technical or professional route via relevant TVET, UBTEB, or recognized supervisory, safety, and quality certifications combined with substantial practical experience.

• Equivalent accredited international qualifications in directly related commercial, technical, or management fields.

Experience

• 5+ years managing key retail and wholesale accounts in Uganda.