Role overview
What you'll be stepping into
The Relationship Manager – Infrastructure will report to the Sector Head and will be responsible for managing corporate relationships within assigned business segments through effective business origination, in line with established targets and expectations.
The role will focus on delivering an excellent customer experience, retaining and growing existing business, and developing a strong understanding of clients’ businesses and operations. This will enable the Bank to identify customer needs, deepen relationships, and increase its share of wallet.
Key Accountabilities
Relationship Management and Customer Experience
Provide superior relationship management to drive customer retention, loyalty, preference, and long-term engagement among corporate clients.
Maintain strong relationships through regular client visits, timely feedback, and continuous anticipation of customer needs.
Strive to exceed customer expectations by providing responsive and relevant financial solutions.
Address and resolve corporate customer complaints promptly and provide timely feedback.
Maintain accurate and up-to-date customer records and databases.
Business Development and Sales
Sell the Bank’s products and services to corporate customers, including:
Multinational companies
Large corporates
Development organisations
Government institutions
Parastatals
Identify new and additional business opportunities through market research and information gathering.
Support growth in customer numbers and achievement of overall financial targets.
Drive cross-selling and retention among both borrowing and non-borrowing clients.
Work closely with Senior Relationship Managers (SRMs) and Segment Heads to strengthen knowledge of the market, sales approaches, and product offerings.
Market Intelligence and Competitive Analysis
Analyse and compare the Bank’s products, services, pricing, and financial performance against competitors.
Provide market intelligence and customer feedback to help the Bank remain relevant and competitive.
Identify emerging market opportunities and provide insights that support business growth and customer acquisition.
Qualifications and Experience
University Graduate with an Honours degree.
Skills in Sales, Credit, and Relationship Management will be an added advantage.
Demonstrated track record in sales management.
At least 5 years’ banking experience, of which 2–3 years should be in relationship management and sales.
Relevant business experience and strong commercial acumen.
Computer literacy, particularly proficiency in spreadsheets, Microsoft Word, and PowerPoint.
Key Competencies and Attributes
Excellent relationship management skills.
Strong communication, interpersonal, and negotiation skills.
Outgoing, self-motivated, and energetic.
Strong team player with the ability to work with minimal supervision.
Demonstrates self-drive and initiative.
Self-starter with a strong orientation toward achieving targets and meeting deadlines.
Strong sales and customer-focused mindset.
Ability to understand client businesses and identify appropriate financial solutions.
High level of enthusiasm and commitment to achieving results.
How to apply