Role overview
What you'll be stepping into
To provide support to the user interface team and contribute to the delivery of a seamless interface design by understanding product requirements, prototyping and testing the interface design. Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed.
Action changes to products in line with Business Lines / Corporate Functions specifications so that the product may serve the business need more effectively.
Align UI design to the standards and methodologies employed by SBG. Ensure that all UI designs are consistent with the design toolbox.
Establish good working relationships and collaborative arrangements with team members and stakeholders for the purpose of the exchange of information.
Develop design solutions as part of a wider team through a solid understanding of device and ecosystem platforms to assure good customer experience by utilising various design and research methods to understand customer needs, friction points and decision-making processes.
Discuss user needs with the client and collaborate with the wider experience design team to contribute to the development of a solution that is user-centric and aligned to business goals, ensuring that the solution is fit for customer.
Keep abreast of industry developments and enhance experience design skills to meet the evolving needs of customers.
Understand and design the digital experience with the intention of refining the end product to achieve maximum user adoption by conducting market research to better understand the competitive landscape. Gather and analyse data to inform customer insights, and customer journeys.
Qualifications
First Degree, Information Studies or related from a recognised Insitution
Experience Required
Technology & Software Design
3-4 years demonstrated workplace experience within the area of specialisation.
Knowledge and understanding of the techniques for validating requirements as part of both design thinking and design sprints.
Knowledge and experience that enables producing design concepts and prototypes for user interactions with and experiences of a product, system or service.
Additional Information
Technical Competencies:
Client Journeys and Personas
Effective Design
Prototyping
Requirements Gathering and Management
User Experience (UX) and User Interface (UI) Design
User Story and Journey Mapping
UX Writing
Behavioural Competencies:
Checking Things
Developing Expertise
Documenting Facts
Embracing Change
Establishing Rapport
Examining Information
Generating Ideas
How to apply