Role overview
What you'll be stepping into
Main Job Functions:
Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
Conduct literature reviews and provide summarized reports
Recruit and/or interview subjects
Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
Summarize interviews
Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
Perform miscellaneous job-related duties as assigned
Develop materials and methods for data collection and analysis as and when requested
Perform research on market trends using credible sources.
Compile research documents.
Education
Bachelor’s degree in marketing, Social Sciences, Statistics or any related course
Work Experience
2 years’ experience in a call centre environment
Attributes and Skills Necessary Skills:
Proficient with MS Office application especially Excel and Power Point
Proficient in Data Analysis
Telecommunications industry trends.
Risk Management
General Technical knowledge of handsets and connectivity
Behavior Attributes
Interpersonal skills
Interaction and rapport building skills
Telephone etiquette and voice presentation.
Written and verbal communication skills
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to apply