Role overview
What you'll be stepping into
The Client Relations Officer will support the front office function of NEMA by welcoming visitors, responding to inquiries, managing communications, and ensuring that clients are directed to the appropriate offices and personnel.
Key Duties and Responsibilities
Receive and guide visitors to NEMA.
Respond to inquiries from visitors and other clients.
Receive and forward documents to the responsible officers.
Direct visitors to the relevant people and offices they wish to visit.
Manage the switchboard, generate usage printouts, and circulate them.
Receive feedback from NEMA visitors and forward it to management.
Perform any other official duties assigned by the supervisor.
Person Specifications
Academic Qualifications
Applicants must possess an Honours Bachelor’s degree in a relevant field, such as:
Front Office Management
Office Management
Tourism and Hospitality
Business Administration
Public Administration
Key Competencies and Skills
Candidates should demonstrate the following competencies:
Knowledge and skills in customer care.
Ability to work effectively as part of a team.
Strong interpersonal and communication skills.
Computer literacy.
Important: The vacancy information provided does not include the application deadline or application procedure. Interested candidates should consult the official NEMA recruitment announcement for further details.
How to apply