Role overview
What you'll be stepping into
Company Overview
Our client is a leading automobile company in Uganda, dedicated to delivering top-tier automotive solutions and an unmatched customer experience. They pride themselves on professionalism, efficiency, and maintaining long-term relationships with our corporate and individual clients.
Role Purpose
The Customer Service Advisor & Sales Administrator will serve as the first point of contact for our showroom visitors and a vital backbone for our commercial team. This hybrid role requires a dynamic professional who blends exceptional hospitality and client relationship skills with meticulous administrative efficiency. You will be responsible for welcoming showroom guests, driving customer follow-ups, and managing critical sales operations such as CRM updates and tender/bid preparations.
Key Responsibilities
1. Showroom Reception & Customer Advisory
First Impressions: Warmly welcome and receive all walk-in customers visiting the Showroom, creating an upscale and professional first impression.
Customer Inquiry Management: Understand customer needs, provide initial product/vehicle overviews, and smoothly transition clients to the appropriate Sales Executives.
Follow-Up Management: Proactively follow up on showroom prospects via phone calls and emails to maintain engagement and assist in moving them through the sales funnel.
2. Sales Administration & CRM Management
CRM Data Integrity: Manage and update the company’s Customer Relationship Management (CRM) system diligently, ensuring all lead interactions, details, and pipelines are accurately logged.
Bid & Tender Preparations: Assist the commercial team in compiling, formatting, and preparing official bid documents, expressions of interest, and corporate proposals for vehicle supply and maintenance contracts.
Sales Documentation: Maintain accurate records of sales administrative workflows, vehicle specifications, and pricing structures.
General Sales Support: Provide comprehensive backend administrative support to the sales and management teams to streamline daily showroom operations.
Profile Requirements
Education & Experience
A bachelor’s degree in engineering, business administration, Marketing or any related field.
A minimum of 2–3 years of experience in a customer-facing role (e.g., Customer Service, Front Desk) combined with strong administrative duties.
Prior experience in the automobile industry is highly desirable.
Proven familiarity with utilizing CRM systems is an added advantage.
Key Skills & Competencies
Communication & Presentation: Exceptional verbal and written English communication skills. A polished, professional presence suited for a premium corporate showroom environment.
Administrative Meticulousness: Highly organized with a strong attention to detail, particularly in document formatting and bid packaging.
Proactivity & Drive: Comfort with making outgoing follow-up calls and nurturing customer relationships.
Tech-Savviness: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and modern digital productivity tools.
How to apply