Role overview
What you'll be stepping into
KEY RESPONSIBILITIES:
Timely processing of inward and outward RTGs related transactions including URA, EAPS, UMEME to customer’s accounts as per approved system limits and laid down procedures.
Monitoring all RTGS transactions on hold and unauthorized transactions to ensure timely completion of transaction exceptions.
Monitoring all Clearing and RTGs reconciliations to ensure timely closure of outstanding items in related suspense accounts.
Accurate authorization of remittance transactions in RTGS, SWIFT and Hot scan to avoid regulatory penalties.
Accurate & timely processing of transactions in T24, mobile portals, sybrin, Direct credit engine & Sopra systems to mitigate against frauds and losses to the bank.
Timely preparation and submission of both internal & regulatory reports to stakeholders as per set frequency ie NPSM, Telecom returns, operational payment statistics, RCSA & contingency returns.
Ensure timely actioning of URA 3rd party agency notices to avoid regulatory fines.
Monitoring instant card printing to ensure timely delivery to branches
Close monitoring of BOU running balances to ensure that all accounts are sufficiently funded before approving payments in swift & RTGS.
Drive a high performance and career development culture through offering leadership, coaching, mentoring and routine staff performance assessments.
Develop and maintain up-to-date procedures and guidelines for processing transactions in the unit and implement initiatives that enhance operational efficiency.
Identify, mitigate and report on risks associated with tasks in the unit through appropriate channels & tools.
Engage with key stakeholders to devise strategies for improving service and support to business.
Query management and ECRM case closure as per set SLA.
DAILY RESPONSIBILITIES:
Timely processing of inward and outward RTGs related transactions including URA, EAPS, UMEME to customer’s accounts as per approved system limits and laid down procedures.
Accurate authorization of remittance transactions in RTGS, SWIFT and Hot scan to avoid regulatory penalties.
Monitoring all Clearing and RTGs reconciliations to ensure timely closure of outstanding items in related suspense accounts.
Close monitoring of BOU balances to ensure that all accounts are sufficiently funded before approving payments in swift & RTGS to avoid regulatory penalties.
Identify, mitigate and report on risks associated with tasks in the unit through appropriate channels & tools.
Query management and ECRM case closure as per set SLA.
CHALLENGES:
Unreliable processing systems leading to delayed remittance of customer funds.
How to apply