Role overview
What you'll be stepping into
Job Description
To provide accurate administration support for all Bancassurance products and operational issues. Support different business units in providing pre and after sales services to both internal and external Bancassurance customers
To effectively assess claims ensuring that prescribed TAT targets are met.
Understand all policy wordings / terms and conditions as they apply to Bancassurance products and be able to communicate the meaning thereof
Advise customers of all claim’s requirements/documents at notification stage.
Attend/respond to new and existing business customer correspondences, telephone customers/insurance companies/letters/queries on any administrative issues.
Support the sales consultants to achieve business Sales Targets
Attend Bancassurance Sales Team branch/segment/channel visits (Virtual or physical)
Provide continuous and proactive feedback on the status of query resolution to customers to ensure optimal customer experience.
Maintain working relationship with all underwriters, branch network, Bancassurance team to ensure best service possible to customers.
Timeously action policy amendment requests from branch network
Qualifications
First Degree in Business Commerce or a related field
At least 2 to 3 years Branch Consultant / operations experience
Insurance product knowledge of at least 3 products for an Insurance Consultant
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Examining Information
Following Procedures
Managing Tasks
Team Working
Upholding Standards
Technical Competencies:
Attitude of Customer Experience
Claims Knowledge and Management
Insurance Principles
Insurance Products & Services
Product Knowledge (Consumer Banking)
How to apply