Role overview
What you'll be stepping into
Design and Automation of processes to streamline operations.
Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
Integrate the ITSM tool with all vendors, OpCos and Service providers
Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
Execute and oversee new tools for software upgrades and changes.
Monitor and test Backoffice performance and provide performance statistics and reports.
Participate in designing solutions to align to automation.
Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
Planning and managing support for incident management tools and processes.
Security Incident and Event Management including proactive security monitoring.
Third party access control, authorization and User access review for selected systems' OS, DB and APP.
Endpoint, network access management and Vulnerability assessments
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Developing and maintaining the incident management process and procedures
Manage end to end configuration & Release management in liaison with the ITO partners.
Manage end to end service continuity across technology in liaison with the different Vendors.
Education
Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
Background in IT infrastructure Designs, planning and Operations.
Work Experience
Strong virtualization (VMware, Hyper-V) and cloud platform experience (Azure, AWS, or local cloud).
Expertise in LAN/WAN, firewalls, routing, switching, VPNs.
Experience with high-availability, disaster recovery, and secure system design.
Strong cybersecurity knowledge.
Ability to interpret complex system architecture and translate it into robust infrastructure solutions.
Excellent communication and documentation skills for both technical and non-technical stakeholders.
Experience in Budget end to end management
Skills / physical competencies:
Results orientation
Committed to making a difference.
Credibility
Building collaborative relationships
Engaged management.
Developing & empowering
Influencing, Leadership, Power
Sound judgment
Strategic planning
Risk-taking, Innovation
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to apply