Role overview
What you'll be stepping into
The Manager – Clearing is responsible for overseeing the timely, accurate, and compliant processing of clearing and payment transactions. The role ensures effective transaction processing, reconciliation, regulatory reporting, risk management, service delivery, and operational efficiency within the Clearing function.
The position also provides leadership and coaching to staff while ensuring adherence to established procedures, regulatory requirements, service-level agreements, and internal controls.
Key Responsibilities
1. Clearing and Transaction Processing
Ensure timely and accurate processing of inward clearing items, including cheques, EFTs, direct debits, and unpaid items, to customers’ accounts in accordance with approved system limits and established procedures.
Monitor all RTGS transactions on hold and unauthorised transactions to ensure timely resolution of transaction exceptions.
Ensure accurate authorisation and remittance of clearing transactions through Sybrin and KACH systems to minimise regulatory exposure and penalties.
Ensure accurate and timely processing of transactions through T24, mobile portals, Sybrin, Direct Credit Engine, and Sopra systems to mitigate fraud and financial losses to the Bank.
Monitor instant card printing to ensure timely delivery to branches and compliance with established control processes.
2. Reconciliation and Account Monitoring
Monitor all clearing and RTGS reconciliations to ensure timely closure of outstanding items in related suspense accounts.
Closely monitor Bank of Uganda (BOU) running balances to ensure all accounts are sufficiently funded before approving payments through SWIFT and RTGS.
Ensure outstanding reconciliation items and exceptions are appropriately investigated and resolved within required timelines.
3. Regulatory and Management Reporting
Prepare and submit internal and regulatory reports to relevant stakeholders within established reporting frequencies and deadlines.
Ensure accurate and timely submission of reports, including:
NPSM returns.
Telecom returns.
Operational payment statistics.
RCSA reports.
Contingency returns.
Ensure compliance with applicable regulatory requirements and internal reporting standards.
Ensure timely actioning of URA third-party agency notices to avoid regulatory fines and penalties.
4. Risk Management and Controls
Identify, assess, mitigate, and report risks associated with activities within the unit through appropriate channels and tools.
Ensure adherence to established operational controls, policies, procedures, and system limits.
Monitor transaction processing activities to identify potential fraud, operational losses, control weaknesses, and regulatory exposures.
Implement appropriate measures to strengthen controls and minimise operational risks.
5. Operational Efficiency and Process Improvement
Develop and maintain up-to-date procedures and guidelines for transaction processing within the unit.
Implement initiatives aimed at improving operational efficiency, transaction accuracy, service delivery, and turnaround times.
Ensure transaction-processing procedures remain aligned with applicable regulatory requirements and internal policies.
6. Customer Query and Case Management
Oversee query management and ensure timely resolution of customer and operational queries.
Ensure ECRM cases are properly managed and closed within established Service Level Agreements (SLAs).
7. Leadership and People Management
Drive a high-performance and career-development culture within the unit.
Provide effective leadership, coaching, mentoring, and guidance to staff.
Conduct routine staff performance assessments and support continuous employee development.
Promote accountability, teamwork, professionalism, and operational excellence within the Clearing function.
Minimum Position Qualification Requirements
Academic and Professional Qualifications
QualificationRequirementBachelor’s DegreeRequired (RQ)Professional QualificationNot specifiedMaster’s DegreeNot specified
Need Type:
RQ – Required
AA – Added Advantage
Experience Requirements
Total Experience
A minimum of 4 years of relevant work experience is required.
Relevant Experience
Experience AreaMinimum ExperienceRequirementBranch Banking1 yearEssentialBank of Uganda (BOU) Clearing3 yearsDesirable
Experience Need Types:
ES – Essential
DE – Desirable but not essential
Key Competencies
Strong knowledge of clearing and payment processing.
Good understanding of RTGS, EFTs, direct debits, SWIFT, and related payment systems.
Knowledge of Bank of Uganda clearing and regulatory requirements.
Strong reconciliation and exception-management skills.
Excellent attention to detail and accuracy.
Strong risk management and internal control awareness.
Good analytical and problem-solving skills.
Strong leadership, coaching, and staff development abilities.
Ability to manage multiple transactions, deadlines, and operational priorities effectively.
Strong communication and stakeholder-management skills.
How to apply